Careers at Storepass
Join our team and help shape the future of ecommerce solutions for board games and trading card games.
Customer Service Representative
$40,000 - $55,000
Location: Burlingame, CA (San Francisco Bay Area)
Type: Full-Time
Experience: Entry-Level
Industry: SaaS, Ecommerce, Customer Service
About the Role
Our Customer Service Representatives provide support to our customers, helping them navigate our products and resolve any issues they encounter.
Key Responsibilities
- Assist customers via email, chat, and phone.
- Resolve issues in a timely and effective manner.
- Document customer interactions and feedback.
- Collaborate with the product team to improve user experience.
Skills & Qualifications
- 1+ years of experience in customer service.
- Strong communication skills.
- Ability to learn and understand software products.
- Empathy and patience when working with customers.
- Team player with a positive attitude.
Preferred
- Previous work in tech support or SaaS environments.
- Interest in board games and trading card games.
Why Join Us?
- Supportive team environment.
- On-the-job training.
- Growth opportunities.
How to Apply
Interested in this position? Send your resume and cover letter to trent@storepass.co.