Point of Sale FAQ

Use this FAQ when a common Point of Sale workflow needs a quick answer, especially around Shopify order submission, deleted carts, inventory, and till review.

Most POS issues can be reviewed from the POS cart, the Tills page, or the POS order pages.

• Retry a POS order that did not reach Shopify.
• Decide whether inventory should be returned when deleting a cart.
• Understand what cart deletion removes.
• Review card type totals and payment details from tills.

Order did not push to Shopify

1. Go to Point of Sale > Tills.
2. Open the till connected to the order.
3. Find the POS order in the order list.
4. Click Retry on the order that failed to complete.
5. Review the order again after retrying.

Retry resubmits the stored POS order information. If the retry fails, open a support ticket with the till, order, and error message.

Deleting a cart

• Return inventory: Usually choose this when the items were reserved for the cart but the sale is not happening.
• Do not return inventory: Use only when inventory was already handled another way.
• Saved cart cleanup: Deleting a cart removes products, customer association, buylist association, and related saved-cart data for that cart.

Review payment details

1. Open Point of Sale > Tills.
2. Open the till for the session you want to review.
3. Review cash, credit, store credit, gift card, returns, and card type totals.
4. Open individual POS orders when you need tender details for a specific checkout.

After troubleshooting

If the POS still does not match what happened in-store, create a support ticket with the till number, order number, customer, payment method, and what you expected to happen.