The POS (Point of Sale) isn't opening

Use this guide when Point of Sale reloads repeatedly, redirects unexpectedly, or does not open from the normal Storepass admin link.

Storepass POS may run on a dedicated POS host. If your admin session and POS session are out of sync, signing in directly on the POS host usually fixes the loop.

• Use this when POS keeps reloading.
• Use this when POS sends you back to login.
• Use this when the admin dashboard opens but POS does not.

Before starting

1. Use Chrome or Edge on the POS computer.
2. Confirm the staff member has the Point of Sale permission in Account > Staff.
3. Confirm the internet connection is working.

Try direct POS login

1. Open pos.storepass.co/login.
2. Sign in with the same Storepass user.
3. After login, open pos.storepass.co/retailer/pos.

Review

• POS opens after direct login: Continue using POS normally.
• Still reloads: Sign out, clear the browser session for the POS host, then sign in again.
• Permission issue: Review the user's Point of Sale permission.
• Still blocked: Create a support ticket with the browser, POS URL, staff user, and what happens after login.